Medical Virtual Assistants
Medical Billing & Claims Support
Preparing, submitting, and following up on insurance claims to ensure healthcare providers receive payment for their services. Virtual assistants in this role verify patient insurance, code and submit claims, track claim status, resolve denials, and ensure timely reimbursements.
Medical Coding
Medical Coding is the process of translating healthcare diagnoses, procedures, and services into standardized alphanumeric codes (e.g., ICD-10, CPT). These codes are used for billing, record-keeping, and insurance claims. Virtual assistants trained in coding ensure accurate code assignment to avoid billing errors or delays.
Prior Authorization Support
Prior Authorization (PA) support involves helping healthcare providers obtain insurance approval before delivering specific medications, procedures, or treatments. Virtual assistants manage the PA process by gathering documentation, completing forms, communicating with insurance companies, and tracking approval status.
Medical Scribe & Transcription
This service involves documenting patient encounters by listening to physician-patient interactions and converting them into accurate electronic health records (EHRs). Medical scribes or transcriptionists assist healthcare providers by reducing the burden of charting and allowing them to focus more on patient care.
Appointment Scheduling & Front Desk Support
This includes managing patient appointments, sending reminders, handling cancellations/rescheduling, and addressing patient inquiries. Virtual assistants in this role may also handle tasks like patient registration, eligibility verification, and customer service, functioning as a remote extension of the clinic’s front desk.